To process your emergency call quickly and efficiently, it is very important for the police to have a few details:
Who is calling?
Give your name.
What has happened?
Briefly describe what you have observed.
Where has it happened?
Give as precise details as possible about the place where something has happened. If you don't know exactly where you are, a smartphone or car navigation device can help.
When did it happen?
Give the time or period of the event as precisely as possible.
How did it happen?
Briefly describe the sequence of events.
Why did it happen?
Was there something decisive beforehand? Are there any reasons for what happened?
Who is involved?
Give details of the perpetrator, victim and witnesses. If unknown, describe the people involved.
For the hearing impaired, the Kleve police station offers the option of sending a fax (analog only - not via ISDN) to the emergency number 110. You can download the form for this via the download box. These faxes are handled by the control centers in the same way as an emergency call.
Emergency fax number: 110
Further information and the emergency fax numbers of other police authorities in North Rhine-Westphalia can be found here.
Emergency number 110
Citizens can use the emergency number "110" to receive quick and effective help from the police in emergency situations around the clock. At the police control centers, telephone computers signal the highest priority to specially trained police officers in these cases.
All necessary information from those seeking help is recorded immediately and automatically checked for plausibility using a special computer system. After a tactical assessment by the police officers at the control center, radio patrol cars are dispatched to provide assistance - as close as possible to the scene of the incident.
While the radio patrol car is driving to the scene, all other necessary measures are coordinated in parallel at the control center. For example, additional police support units are dispatched or the deployment of emergency services is arranged via the fire department.