Whether police, fire department or rescue services: from now on, everyone can be reached via app in emergency situations - "nora" makes it possible. The nationwide emergency call app was developed under the leadership of the North Rhine-Westphalian Ministry of the Interior and is now available for free download in the app stores.

A barrier-free emergency call is extremely important for the participation and sense of security of each and every individual. First and foremost, nora is aimed at people who, for example, have a speech or hearing impairment and therefore cannot use the voice emergency number 110 or 112. However, nora is basically an app for everyone in Germany.

The app is designed in such a way that an emergency call can be made in emergency situations without having to speak and even with little knowledge of the language. This emergency call via app then contains the most important information such as personal data, the location of the emergency and the type of emergency. The personal data remains stored on the smartphone and is only transmitted to the emergency services when an emergency call is made. Information such as age, gender, previous illnesses and disabilities can be entered on a voluntary basis.

Information about the specific emergency situation is requested in a maximum of five consecutive questions. Symbols, texts in easy language and intuitive user guidance help. A "silent emergency call" is also possible in dangerous situations where the emergency call should go as unnoticed as possible. The location of the emergency is determined via the mobile device and transmitted together with the other information to the relevant operations control center.

The emergency call app for police, fire and rescue services can be used throughout Germany. In addition to German, the app is also available in English.

If you want to know more about the official emergency call app nora, click here.